Most Frequently Asked Questions - GUEST


How do I make a booking?

Click on the Apartment tab at the top of the page and enter the dates you wish to book, you will then find a list of the available listings for those dates and the cost of your stay. Click on the listing you wish to book, you will then have the chance to add further services at an additional cost. Fill in your contact information and proceed to checkout.

When do I have to pay for my booking?

You will have the option to pay at the time of booking through bank transfer or in cash at the time of check-in. Please note that the security deposit will be collected in cash at the time of check-in.

What payment methods do you accept?

You can pay via cash, pay by link, bank transfer or credit card. We also accept UAE cheques, however the cheque shall need to be cleared 48 hours prior to your check-in date.


What information do you need to verify my details?

We will require a copy of your ID (passport or Emirates ID) prior to check-in in PDF format. We will also require a valid email address and a contact number in case of emergency. These requirements are there to ensure a smooth arrival process. Monty Holiday Homes works on a secure online platform and we guarantee any information you share with us will be confidential.


How will I be able to access the property?

A member of Monty Holiday Homes will meet and greet you on arrival; you will receive a digital lock code to access the apartment at any time as well as access cards for the parking garage and pool/gym. We will also take the opportunity to show you around and answer any questions you might have at the time. At this point, we will also collect the cash deposit and check ID’s and go through the house rules. We encourage all our guests to please let us know roughly what time you expect to arrive in order to avoid any potential delays on our part. You can do this by notifying us via email at or via WhatsApp on +971 52 487 9302

What time is the check-in?

Check-in is 3:00PM - 6:00PM

What if I need to check-in early?

If you happen to arrive early please notify us via email or Whatsapp, we cannot guarantee that we will be able to accommodate any early check-ins but we will surely try our best.

What If I would like a late check-in?

If you would like to check in after 6:00PM, please notify us via email at info@localhost or via Whatsapp +971 52 487 9302. We will then provide you with instructions on how to proceed with “self check-in”. A copy of your passport or EID will need to be submitted in PDF format 24hrs prior to check-in.

What should I do if I face an issue during my stay?

For technical issues or maintenance please contact us directly via whatsapp +971 52 487 9302 ASAP.

What should I do in case of emergency?

In case of an emergency please do not delay and contact the appropriate service before contacting us. / 999 for Police. / 998 for Ambulance. / 997 for Fire Department (Civil Defence)


How do I check-out?

At the time of check-out we will ask you to return all access cards that were handed over at check-in. In the event of loss or damage of said access cards the cost of replacement will be deducted from your security deposit. We will also perform a quick check of the property for damages. If there are no damages accounted for your deposit will be returned to you in full.

What do I do if I need to leave the home earlier than the agreed upon check-out date or time?

Should this be the case, simply notify us ahead of time in order to ensure you follow the check-out procedure according to you situation. Should you fail to follow the appropriate check-out procedure any charges this may inccure will be deducted from your security deposit.


How do I leave a review?

We encourage each and every one of our guests to help us grow and improve as a company by providing us with feedback on your experience. Once you have checked out, we will send you an email with a link where you can complete a survey with a few question followed by comment section at the end.

Are there any offers available for returning guests?

For any offers or discounts that may be available for our returning guests, please contact our booking team via email at

Most Frequently Asked Questions - Home Owner

How often will my home be occupied?

Our property management service maximises your income through achieving high occupancy in parallel with competitive pricing. Using rental platforms like Airbnb, we ensure that each listing has the potential to consistently generate income. For those who also live in the home on occasion, our holiday home management team will work around your schedule to ensure that your home is always clean and ready for you when required.

What happens if something is damaged during a guest stay?

Monty Holiday Homes prides itself in undertaking a thorough guest vetting process that ensures those staying in your home are going to take good care of it! Before and after each guest stay, the home is carefully inspected and compared with our agreed inventory. In the event of any damage, we will rectify the situation and return matters to how they were at the outset of the stay. Airbnb offers a Host Guarantee that protects hosts worldwide if damage does occur during an Airbnb occupancy. We will also implement our own policies, such as guest deposits to further mitigate against this risk.

I have an empty property I would like to list. Can you help?

Absolutely. Our personal home letting service offers an A-to-Z solution. We can even prepare your home for listing without taking from your valuable time, keeping you advised at every step. Our home letting service is also suitable for investment properties, as our design and listing experts, with minimum fuss, will stage the listing for maximum revenue.

Does it matter when I list?

With over 15 million visitors to Dubai recorded in 2017, the demand for short-term rental properties is growing. The sooner your home or apartment is listed, the sooner you can generate revenue.

Guest ratings

Guest ratings are voluntary and left after each stay. Our governing policy is to ensure that you and your guests are happy with the stay and that guests are encouraged by their experience to positively rate both the property and the service.

How much money can my property generate?

To get the most accurate estimation of how much money your property can generate we recommend you contact us for an up-to-date appraisal. The actual amount you can potentially earn depends on the area in which your property is located and numbers of bedrooms it has (other factors may also contribute to rental value).

Is Monty Holiday Homes licensed?

Yes indeed! We are a fully licensed Holiday Homes operator in Dubai. We follow all current regulations, according to the DTCM (Department of Tourism and Commerce Marketing).